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Tech Rap: Top 20 FAQs, Part Two

Posted on June 02 2020

We receive a goodly number of queries via email at Como Audio and although we have a small staff, we endeavor to respond promptly, often within a few hours if not sooner. As you might imagine, we answer a lot of the same questions over and over again. That was the genesis behind Tech Rap: Top 20 FAQs, Part One, covering more than twenty frequently asked questions from our customers. Now, here comes Tech Rap: Top 20 FAQs, Part Two, with more burning questions you have been meaning to ask but never got around to it.

 


The flat belt included with the Como Audio Turntable.


1. Why does the Como Audio Bluetooth Turntable come supplied with two belts, and is a 45 RPM adapter included?

The flat sided belt is the belt to use when setting up the CA Turntable. The round sided belt is only for use with 78 RPM records. The stylus must also be changed out to a special stylus that supports 78 RPM records which can be special ordered through us. The rounded belt was literally added at the last minute, thus it is not listed in the Quick Start Guide included with the Turntable. However, it is referenced in the Turntable’s complete user manual on our website under “Support”. And yes, a 45 RPM adapter is included!

 2. Is the Como Audio Bluetooth Turntable automatic?

The Como Audio Bluetooth turntable is manual. The tone arm will not automatically move to play the record or lift up after playing one side. Integrating those features would have added significant cost to an already expensive model, but more significantly, would have added complexity resulting in mechanical failures. We invested in high quality parts rather than automatic features, thereby keeping the mechanics simple and reliable with excellent sound. Besides, there is nothing quite like the experience of gently dropping the needle onto a record.

3. Will the Como Audio Bluetooth Turntable work with a non-Como Audio product and provide a noticeable improvement over my current turntable?

Our Turntable will work with stand-alone Bluetooth speakers as well as music systems having Bluetooth, an Auxiliary input, or a dedicated moving magnet Phono input. In terms of a sound upgrade, sound quality is subjective. Only you can listen with your own music and decide whether our model sounds better to your ears with your music. The main advantage with our model is the included high quality Ortofon OM10 cartridge, providing balanced and distortion-free playback of your favorite records. We also use a solid MDF plinth (not a plastic housing), a sub-platter and heavy steel platter, and an ultra-precision frequency DC-driven AC generator for speed stability. It is also nice to have a turntable that compliments the real wood finish of your Como Audio model, making them look like the family system they are.


4. Can I use Bluetooth headphones with my Como Audio music system?

Yes. Connect an outboard Bluetooth transmitter (not included) to the headphone output and you are in business. This blog article contains more details: Kind of Blue(tooth).

5. For the Como Audio Turntable or just in general, is it best to use an audio cable or Bluetooth?

Connecting via an audio cable will provide the best sound, but the convenience of wireless Bluetooth is hard to beat and still sounds very good. If using a cable is not an option for whatever reason, such as the Turntable being located too far from the main unit, Bluetooth provides an excellent alternative and it is easy to pair and connect.


6. Do your models support iHeart radio stations?

iHeart does not share its owned stations with Internet station aggregators, thus, those stations are not in our data base. They were in our data base prior to being purchased by iHeart, but we were required to remove them once iHeart acquired them. iHeart prefers you use their own proprietary app, be exposed to adverts, and possibly upgrade to a premium paid subscription. However, there are two work arounds: First, you can stream stations wirelessly to our models from the free iHeart app via Bluetooth. The other option is to connect your Alexa device (not included) wirelessly via Bluetooth or an audio cable to the Aux input, ask Alexa to play the iHeart radio station you want, and hear it through your Como Audio model. By the way, this solution also applies to other music sources such as Pandora and SiriusXM.


7. Does Musica show CD artwork?

Musica
does not support CD artwork. This requires an application to fetch the artwork and other   details about the CD from a third-party provider such as Gracenote. This kind of music recognition feature is mainly available in automobile CD head units and some high-end DVD players. The service is not free to us and would require both hardware and software changes, plus a licensing fee and/or per unit royalty paid to the provider by us.


8. The power cord to my Musica doesn’t go in all the way. Did I get the wrong cord?

A limited number of Musicas used a slightly smaller than normal sized rear power inlet, making the cord a very tight fit. The power cord packed with the unit is actually correct. If the cord does not feel like it is seated properly and/or your Musica randomlt turns off and on, your cord may not be inside the power inlet all the way. If you push the cord in with a lot of force it will seat properly and Musica will operate fine. You won’t break anything.

9. Must I pay for a premium Spotify subscription to play it on my Como Audio music system?

No. The free version of Spotify works with the integrated Spotify Connect feature. Just be sure your Como Audio system has the latest software since this support was included in a software update: System settings > Software update > Check now.

 



Spotify App: Where’s my Como?


10. Why does the Spotify app not show my Como Audio model under “Devices”?

Sometimes your Como Audio system may not show in the list of devices when launching the Spotify app. We do not know why this happens but likely has to do with your Wi-Fi network since it does not happen to all users at the same time. Usually if you simply reboot your router and do a System reboot (in System settings) of your Como Audio model it takes care of the issue. If not, Spotify recommends uninstalling the Spotify app and reinstalling it. This Tech Rap: Streaming Presets blog article has more information about issues with Spotify and Internet radio.


11. Must I register my new Como Audio purchase for warranty coverage?

No. Your purchase invoice verifies your warranty status, so please retain it. Please also keep the original box and packaging, as shipping damage is not covered under the warranty and a $20 fee will be assessed if a model is returned to us without its original carton and packing.

12. What are “B goods”?

A “B good” is a model that was returned, re-certified by us, and sold at a discount. We cannot specify why a particular model was returned. It may not necessarily have been due to a fault. Regardless, all B goods come with the same accessories, full two-year warranty, and free lifetime support as new product. B goods might have a slight cosmetic issue but nothing judged serious.

13. Where are your models made?

Our Turntables are manufactured in the Czech Republic. Our Carry On 1 Amico travel case (coming to market around July/August 2020) is made in Texas, USA. Our music systems are made in China. Our design and engineering are done in Boston, MA and Como, Italy.

14. Must I always use the free portal to save Internet radio stations to My Favorites?

No. Once you register your device(s) on the portal you can tune an Internet station (or Podcast) and briefly press the Play/Pause key on the remote control to instantly save it to My Favorites…no need to log into the portal to find the station and save it each time.

 

Changing the hour in the menu for Daylight Savings.

 

 

15. Why must I change the clock each time for Daylight Savings?

Devices such as computers and smartphones adjust for DST automatically thanks to custom software. As a small startup with very limited resources, we did not have that luxury during development. However, we provide a manual adjustment in the menu that allows you to set the time one hour ahead or one hour back: System settings > Time/Date > Adjust to DST > Select +1 to be ahead one hour or -1 to go back one hour. We email reminders a day or two beforehand to all of our customers, so be sure you are signed up to our email list (you will also get important notices and sale announcements). You can sign up on our homepage. 

16. The clock on my Como Audio music system randomly shows 12 o’clock and/or my alarm activates by itself. What’s going on?

Your Como Audio model depends on your Wi-Fi network to maintain accurate time. If the Wi-Fi signal is lost, the unit can no longer keep track of the time (or date), thus defaulting to 12 o’clock. If the alarm activates by itself, this is meant as an audible warning that the Wi-Fi signal has been lost. In either case, try to get your router closer to your Como Audio system for a more reliable signal. If that is not possible, consider getting an inexpensive Wi-Fi repeater such as the TP Link AC750 to improve your Wi-Fi coverage.

 

17. Does it matter whether I buy a Como Audio system from Amazon or from the Como Audio website?

As long as you buy from an authorized re-seller you get the same model, features, warranty, and support from us. If you buy from an unauthorized re-seller such as from eBay, you will not get a warranty. In such cases you should contact the seller if your unit ever develops an issue. As for Amazon, they provide 30 days for returns/exchanges, whereas if you buy direct from Como Audio, we provide 60 days. That is the only difference. You get the same exact unit, warranty, and tech support buying from Amazon as you would buying direct from us.

 

“Empty” presets in the Como Control app may not be empty.

 


18. Why does the Como Control app show “[Empty]” presets when I know for certain I have stations stored to those presets?

Our app is based on a slightly different platform than our units which is why not all features in the unit’s menu are supported in the app and vice versa. In the case of presets, the app does not see presets independently like our models do. What this means is when you are in a source and using the app, you will only see presets saved for that particular source. For instance, if you have Internet radio stations set to presets 1, 2, and 3, and FM stations set to presets 4, 5, and 6, when you are in Internet radio mode, in the app you will only see presets 1-3. Presets 4-6 will show as “[Empty]”. Likewise, when you are in FM mode, presets 1-3 will show as “[Empty]” in the app while presets 4-6 will show your stored FM stations.

 

The preset keys on the Musica remote control work with all of our models, not just Musica.

 

19. How can I access my presets via the remote control?

The Solo/Duetto/Amico remote does not include preset keys. Our top of the line model, Musica, includes a different model remote control with dedicated preset keys which will work with our other models. You can buy Musica’s remote separately from our website. You can also access presets using the free Como Control app, but see query #18 above.

 

20. If I unplug my Como Audio system or lose power, do I lose my presets and all my settings?

No. Your presets, network name and password, My Favorites, and other settings are stored in non-volatile memory. The only thing lost is the time/date which will auto set in under 60 seconds once power is restored and the unit reacquires your Wi-Fi network. The only time presets and other settings are lost is after performing a Factory reset in the System settings menu. On very rare occasions presets may be lost after a major software update, but we will alert you about this via email as much in advance as possible. Please be sure you are signed up to our email list to receive such notifications along with other news and promotions.

 

21. Bonus FAQ: How can I improve the FM reception?

Most FM stations can be accessed through Internet radio without having to worry about reception or noise. In most instances you will also see station logos and programming meta data. If you can only receive the station through FM and the signal is weak or the RDS meta data is corrupted, you can change out the external FM antenna if you prefer. You can purchase the custom plastic wrench used to remove the stock antenna and then attach the FM wire antenna included with the wrench, or attach your own external FM antenna. This article has more details: Tech Rap: Tricking out your FM.

 

22. Bonus FAQ: Why can I not get my Como Audio system to connect to the Wi-Fi network in my apartment building/office/dorm room?

This is due to the network’s firewall. Please contact the IT person in charge and have them add the MAC address from your Como Audio model to permit connection to the network. To find the MAC address: System settings > Network > View settings. Also, if a VPN is used, please turn it off, connect your Como audio system, and then turn the VPN back on.

 

Meet The Family


From Left to Right: 

Pj Vecchiarelli, Como Audio's Social Media Manager (with the best view in the office).

Bryce Dort, Como Audio's Senior Customer Service Advisor, has a Bachelor's Degree in Music in Sound Recording Technology from the University of Massachusetts.

Nick Dussault, Como Audio Customer Service Advisor, also has a Degree in Sound Recording Technology. 

 


Our website has many great resources to help you setup and use your Como Audio music system…basic how-to videos, a 50+ page comprehensive manual, a detailed listing of all software updates by model, and these blog articles. Tech Rap: FAQs Parts 1 & 2 cover the majority of questions we are asked all the time, but if you ever have any questions or comments (or suggestions for a future Tech Rap article), please get in touch at info@comoaudio.com. We love hearing from our customers, good or bad, and your valuable feedback helps us help you enjoy the music.

 

Related articles:

Tech Rap: Top 20 FAQs, Part One

 

 

 

General Manger Peter Skiera lives in southern MA, worked in radio broadcasting throughout New England, and also worked for Cambridge SoundWorks, B&W Loudspeakers, and Tivoli Audio for 15 years before joining Como Audio in 2016. If you have a comment or would like to suggest a topic for a future Tech Rap, Peter can be reached directly at pskiera@comoaudio.com

 

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