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Important: Message for Customers Using Eero Mesh Networks

Eero mesh network’s recent software update contains a bug that causes our models to continually reboot. Prior to the software update our models operated fine. Other devices might not exhibit a problem if they do not check as many security parameters as our models do. We have had no similar reports regarding other mesh networks.

If you go into the Eero app and turn off UPnP in “Advanced settings”, wait ten minutes, then connect your Como Audio system to the main network, it will operate properly once again including being able to use the Como Control app, Spotify, etc. You can view a screenshot here.

If you do not know how to change the setting in the Eero app or wish to contact Eero, you can call them toll free at 1-(877) 659-2347 (7 days a week, 7am – 5pm PT), or via email to Eero Customer Support at:

If Eero informs us of any new suggestions/news we will post it here.  

We sincerely apologize for any inconvenience this may have caused our customers.